HQ Photography Product Return and Policy Information:
Once a purchase is made from HQ Photography, it is assumed the buyer has read and agreed to the terms and conditions below. These terms must be complied with. A link to these terms is posted on every photo purchase page.
Rules for Returns:
- PRINTS (all sizes) — When a print has been ordered, there is no doubt in our minds that you will be satisfied with the quality of the print. Because we our confident in our product we will give the buyer a 30 day money back guarantee on your purchased print. If you are unsatisfied with the print, you can return it for the original cost of the picture (shipping expenses cannot be refunded). After 30 days it is not possible to give a refund.
If you have purchased a print and are unsatisfied, please contact to request a refund or replacement. We will then provide you with the physical address to return your print. Once we receive the print we will provide you a refund. Please provide details of your purchase in the request. Thank you.
- Stock Photo CDs — When a Stock Photo CD has been ordered, an e-mail will be notified to the buyer when the item has been shipped. The buyer may contact to request a refund anytime before this e-mail has been sent.
The buyer may also still return the photo CD after they have received it, IF it has not been 30 days from time of purchase yet, and the package is still sealed. If a CD is returned to HQ Photography for a refund and the CD is no longer sealed, a refund will not be granted and the returned CD will not be re-shipped to the buyer. This is because we will assume the buyer has burned a copy of the CD.
- Calendars — When a calendar has been ordered, an e-mail will be notified to the buyer when the calendar has been shipped. Anytime after that, the calendar may NOT be returned.
Please contact to request a refund. You must provide details of the calendar ordered in the request.
- Digital Files for Commercial, Web & Multi-media, or Print use — Your ordered digital negative will be sent to you, within 24-48 hours, through an e-mail or a previously discussed method of delivery. You may contact to request a refund anytime BEFORE the image has been delivered. Once the image has been delivered, no refunds will be granted.
- Wallpaper Membership — Your desired username and password will be processed shortly (within 24-48 hours) and you will receive an e-mail confirmation stating your account is ready and all set up. You may contact to request a refund anytime before you receive the e-mail stating your account is complete.